Use Case: Conduct new employee engagement through digital chat

A multi-channel chat interaction (Whatsapp, Slack, Teams, Telegram, Messenger) to make engagement with new employees more efficient using digital employee Jessy. This results in more convenience and improves the employee experience, but results also in less work for the manager.

Blog/Use Case: Conduct new employee engagement through digital chat

The Challenge

Every employee that works with a company has started there at some point. This means that managers have a ton of employee engagement regarding new and starting workers. This results in a lot of time and work spent engaging with employees. It also results in a lot of administrative work. Engagement needs to be quick and easy for the employee so they don’t have to spend too much time on it, which can get them out of their focus. With more technological possibilities available, and the desire of employees to be in contact with their employer via various channels when needed, more and more companies want to get solid, safe and convenient solutions in place.

The Solution: New employee engagement via multi-channel chat

Freeday’s digital employee Jessy engages with the starting employees. Jessy quickly guides the employee through the steps to gather the information the manager is looking for. She also informs the employee about the next steps in the workflow and can gives the employee the opportunity to ask questions. All administrative work is done by Jessy, who informs the employer of the answers provided by the employee.

The Results

Employers can now make sure new employees are properly engaged through channels selected by the company. For example Whatsapp, Telegram, Teams or Slack. These channels are easy to use on all devices. The employee no longer needs to get its laptop and open a personnel system anymore. While the manager solves the efficiency and time management problem, Jessy does the administrative work and can set up alerts for the manager as a reminder to take a quick look at the information gathered.

Conduct new employee engagement

Jessy improves the employee experience and saves precious time for the manager


Microsoft Dynamics – Salesforce – WhatsApp – Microsoft Teams – SAP – Telegram – Slack

Below you can find a demonstration of a WhatsApp employee engagement interaction between a digital employee and an employee that recently started. The video can be watched best in full screen.

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A WhatsApp chat interaction with Jennifer, the webshop chat assistant, to handle interactions about scheduling and organizing a return, resulting in a higher convenience and a decreased workload for customer care agents.

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