5 min read

AI powering financial operations

Impact

How the digital workforce changed their bussiness

2.7 FTE

Workload delivered

23,404

Cases handled

84.2%

Value delivered

First Challenge

Manual finance work eating into team capacity

Housing organization needed to streamline invoice processing to handle thousands of documents annually while maintaining accuracy and freeing staff for strategic work.

Thousands of invoices from maintenance contractors processed manually through the finance team
Time-consuming email classification and data entry into the Empire financial system
Inconsistent credit classifications and invoice descriptions causing downstream finance issues

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.