Freeday Customer Service Learn & Lunch Session

Scant staffing, turnover, rising costs. Indeed, within Customer Service, it is a challenge to maintain the often large pools of customer contact employees both qualitatively and quantitatively.

During the session, we introduce Jennifer, the digital customer service employee. The digital employee is the latest solution within the flexible layer of a customer service department, supplementing existing services like temporary staffing agencies. Jennifer excels at taking over standard tasks such as first-line contact, making and/or changing appointments, and answering frequently asked questions. She does this effortlessly via phone, chat, or email. And in case of doubt, she passes the question to the right person within your organization for smooth handling.

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The use of Jennifer contributes to:

• reducing staff shortages,
• a significant cost saving (>50%),
• a comprehensive staffing plan; she is flexible and available 24/7,
• changing resource needs; Jennifer is infinitely scalable without recruitment!

Onboarding of Jennifer takes 2-4 weeks, with no upfront investment from your organization.