Customer Service

AI-powered digital employee to scale your customer service

Boost efficiency of your Customer Service and elevate your customer journey with AI-powered, customer-facing digital employees or start with agent assist.

1.256.000

Interactions

>50 %

Cost reduction

100 %

Happy clients

AI-driven agent assist

Empower your team with support from our digital employees, enabling them to provide faster and more accurate support.

icon check mark
Real-time AI recommendations
icon check mark
Increase first time right
icon check mark
Faster ticket handling

Elevate your customer journey

Automate client interactions and reduce average handling times. Deliver 24/7 consistent and personalized customer support across all platforms.

icon check mark
Omni channel & multilingual
icon check mark
No more waiting times!
icon check mark
Enhanced customer satisfaction

From Q&A’s to action fulfillment

It's not just about answering questions — your new digital employee can solve complex issues and perform tasks! Freeing your team for higher-value work.

icon check mark
Directly connected to your systems
icon check mark
Instantly handle all interactions
icon check mark
End-to-end automation

Continuous data driven improvements

Utilize user feedback and analytics to to enhance system capabilities. Evaluate your success with clear, actionable metrics.

icon check mark
Performance dashboarding
icon check mark
Conversation history & insights
icon check mark
Leverage customer feedback

Customer Service skills

icon chat

Answer
questions

Automate Q&A with instant and accurate answering.

Schedule date icon

Appointment management

Help your customers to manage appointments.

Dashboard icon

Provide status updates

Keep customers informed with real-time updates.

Online icon

Book additional services

Book services or add-ons directly through chat.

mail icon

Mailbox management

Recognize, label, and process all recurring mails.

API connection icon

Process management

Seamless hand-over and escalation flows.

Related insights

Go to Resources

button arrow
AI vs. RPA: Their differences and choosing the right ally
Tech insights
AI vs. RPA: Their differences and choosing the right ally
Discover the key differences between Artificial Intelligence (AI) and Robotic Process Automation (RPA). While both technologies transform business processes, they serve distinct purposes. Learn how AI goes beyond automation to adapt and innovate, while RPA excels in rule-based tasks. Which solution fits your organization best?
Roombot: elevate customer service efficiency with automation
Use cases
Roombot: elevate customer service efficiency with automation
Roombot is Roompot's digital customer service assistant, designed to assist guest advisors by providing fast, accurate information.
Security risks of AI systems and management strategies
Tech insights
Security risks of AI systems and management strategies
Artificial intelligence (AI) offers numerous benefits for businesses and organizations, ranging from improving efficiency to enabling advanced analytics.