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AI vs. RPA: Their differences and choosing the right ally
Tech insights
AI vs. RPA: Their differences and choosing the right ally
Discover the key differences between Artificial Intelligence (AI) and Robotic Process Automation (RPA). While both technologies transform business processes, they serve distinct purposes. Learn how AI goes beyond automation to adapt and innovate, while RPA excels in rule-based tasks. Which solution fits your organization best?
Roombot: elevate customer service efficiency with automation
Use cases
Roombot: elevate customer service efficiency with automation
Roombot is Roompot's digital customer service assistant, designed to assist guest advisors by providing fast, accurate information.
Security risks of AI systems and management strategies
Tech insights
Security risks of AI systems and management strategies
Artificial intelligence (AI) offers numerous benefits for businesses and organizations, ranging from improving efficiency to enabling advanced analytics.
Novum: versnel KYC-processen met Johan
Use cases
Novum: versnel KYC-processen met Johan
Johan is the digital KYC assistant of Novum. He automates the process of extracting data from documents, reducing the risk of errors and
The main ethical issues surrounding AI
Tech insights
News
The main ethical issues surrounding AI
The rise of artificial intelligence (AI) has significantly transformed how we work, live, and communicate. As AI continues to evolve, it brings both exciting opportunities and important ethical challenges that need to be addressed responsibly by businesses and society alike.
TUI: Get inspired by digital travel agent Thibault
Use cases
TUI: Get inspired by digital travel agent Thibault
Thibault is your digital travel assistant that makes planning city trips easy and fun. With personal recommendations and real-time advice, he helps you quickly find the perfect destination and accommodation. By efficiently answering questions, he saves time and improves the customer experience. Discover a stress-free travel experience with Thibault and TUI!
AI: The future of efficient healthcare
News
Tech insights
AI: The future of efficient healthcare
AI solutions such as KYC, Accounts Payable and Customer Service help the healthcare sector reduce administrative burdens, giving healthcare providers more time for patients. Find out how automation makes healthcare more efficient.
Deep dive with our tech lead
Tech insights
Deep dive with our tech lead
At Freeday, we develop AI solutions that optimise customer service, KYC processes and accounts payable. In this blog, as Tech Lead, I share insights about our work process, collaboration within our team and the importance of ethics in AI development. Together, we are building the future of work.
Implementing success: Freeday's tailored AI solutions
Tech insights
Implementing success: Freeday's tailored AI solutions
AI is the future-embrace it with Freeday! Start small, build confidence, and discover how our customised AI solutions can transform your business. We offer seamless integration and continuous support, as proven with Bitvavo and TUI. Discover how Freeday can optimise your business processes and enable strategic growth.
AI solutions for business challenges
Tech insights
AI solutions for business challenges
In a time of increasing customer demands and limited resources, our AI-driven digital employees provide the solution. They streamline customer service, centralize information, and offer 24/7 support, allowing your team to focus on more complex tasks. We seamlessly integrate with your existing systems, enhancing efficiency, cost savings, and customer satisfaction.
What makes Freeday unique?
News
What makes Freeday unique?
Freeday differentiates itself by creating digital employees who completely take over repetitive tasks, saving time and reducing workloads. With a focus on customised solutions, Freeday combines technology with customer needs, leading to efficient and engaging work processes. By embracing AI, Freeday helps organisations not only save money but also transform the workplace. Discover the future of work with Freeday!
The power of AI: Revolutionizing work with digital employees
Tech insights
The power of AI: Revolutionizing work with digital employees
Digital employees automate repetitive tasks, increase efficiency, and save time for strategic work. They use natural language and analytics to answer questions and can automate up to 90% of tasks. At Freeday, we want to transform the future of work together!
Embracing digital employees: transforming work with AI
Tech insights
Embracing digital employees: transforming work with AI
In the modern world, it is crucial to combine technology with human experience. Repetitive work slows down productivity and job satisfaction. Freeday's digital workers automate routine tasks in a way that feels natural, allowing people to focus on more creative tasks. Find out how AI can contribute to a future where technology enhances human skills.
Your ultimate guide to choosing the right partner
Tech insights
Your ultimate guide to choosing the right partner
In the world of generative AI, the right partner is essential. Look for customisable technology, seamless integration and omni-channel support. A user-friendly interface and data-driven insights are also important, as is reliable support. Use tools that offer different strengths. With the right partner, you can harness the power of AI and increase your competitive advantage.
Buy or build? The generative AI dilemma for customer service
Tech insights
Buy or build? The generative AI dilemma for customer service
Companies face a choice: buy generative AI or build it themselves? Opting for off-the-shelf solutions offers faster deployment and lower costs, which is becoming increasingly attractive. Research shows that 60% of companies choose buying because of the complexity of AI. When selecting a Gen AI partner, future-proof technology, seamless integration and usability are essential. The best strategy is to combine off-the-shelf customer service solutions with customisation for unique needs to maximise the benefits of AI.
Choosing a conversational AI product or a custom build solution
News
Tech insights
Choosing a conversational AI product or a custom build solution
More and more companies are opting for conversational AI products from Freeday instead of customised solutions. These products offer quick implementation, lower costs and access to expertise, relieving IT teams. They provide excellent customer experiences and guarantee security. For most companies, they are the fastest and most cost-effective route to success, with a future-proof platform that is constantly evolving.
Unlocking the potential of natural language processing in customer service
Tech insights
Unlocking the potential of natural language processing in customer service
Meta's LLaMA-3 and open-source AI are transforming customer service by enabling faster and more accurate interactions. These models allow companies to adapt AI to specific needs, leading to significant cost savings and improved customer experience. At Freeday, we have experienced the benefits of open-source AI and are discovering new opportunities for businesses together. Embrace this technology and take your customer service to the next level!
Woonbron: Streamline financial operations with John
Document processing
Use cases
Woonbron: Streamline financial operations with John
Woonbron has hired John, an innovative AI assistant, to take over repetitive finance tasks. This allows the finance team to focus on more strategic work. John efficiently processes invoices and reminders, classifies emails and ensures accurate data in the Empire system. Thanks to John, the finance process runs faster and with fewer errors, ensuring more time for important projects.
Pathé: Revolutionizing finance with Ranny
Document processing
Use cases
Pathé: Revolutionizing finance with Ranny
Pathé is embracing the future with Ranny, its AI-powered finance assistant. Ranny handles repetitive tasks like invoice processing, freeing the finance team to focus on strategic projects. With his help, Pathé is transitioning to streamlined, automated operations, making finance as smooth as their blockbuster films.
ATAG's Kim: Reducing pressure on customer service
Customer service
Use cases
ATAG's Kim: Reducing pressure on customer service
Kim is ATAG's 24/7 digital support agent, ready to assist with household appliance queries. Using ATAG's Knowledge Base, she provides quick answers to common questions. Employing conversational narrowing, Kim asks targeted questions to pinpoint user needs, ensuring tailored support for specific issues. Whether troubleshooting malfunctions or arranging technician visits, Kim makes customer assistance efficient and accessible anytime.
CitizenM: Enhancing finance operations with Robbie
Document processing
Use cases
CitizenM: Enhancing finance operations with Robbie
Robbie, CitizenM’s AI-powered finance assistant, automates tasks like email sorting and invoice processing, reducing errors and speeding up workflows. This frees the finance team to focus on strategic work. Thanks to Freeday’s AI expertise, Robbie boosts efficiency, lowers costs, and ensures smooth operations, keeping CitizenM at the forefront of innovation.
TUI's Theo: Answering travel questions, anytime, anywhere
Customer service
Use cases
TUI's Theo: Answering travel questions, anytime, anywhere
Theo, TUI’s AI-powered assistant, helps travel agents answer client queries quickly and accurately. Integrated with extensive knowledge bases, Theo provides precise information on hotels and policies, boosting efficiency and customer satisfaction.
How AI assistants are revolutionizing customer service
Customer service
How AI assistants are revolutionizing customer service
AI assistants improve customer service by supporting agents and taking over routine tasks. They speed up response time, provide relevant information and automate tasks such as returns. Examples include a bank providing real-time solutions and an e-commerce company handling frequently asked questions. Future AI assistants will become more sophisticated, with better natural language processing and integration with new technologies.
Freeday announces 4 million euro funding to accelerate its growth strategy
News
Freeday announces 4 million euro funding to accelerate its growth strategy
Freeday has received €4 million in funding to accelerate our growth. Founded in October 2020 by the founders of Ciphix and Numa, we have developed a SaaS platform that allows companies to hire digital workers for repetitive tasks. The funding round, led by henQ, will help us further develop our digital transformation strategy. We are excited about the partnership with henQ, which supports our international growth strategy.
Great value of a virtual contact center assistant
Tech insights
Great value of a virtual contact center assistant
Many contact centres struggle with talent recruitment and high operational costs. Virtual AI assistants offer a solution by taking over repetitive tasks, reducing costs and increasing efficiency. They are cheaper, faster and can work 24/7. Our digital assistant, Jennifer, can handle all your first-line contacts, allowing your team to focus on more complex issues. Find out how virtual assistants can improve your customer service.
How conversational AI outperforms chatbots
Tech insights
How conversational AI outperforms chatbots
Chatbots are limited to scripted responses, while conversational AI uses NLP, machine learning and other advanced technologies to have human-like conversations. Conversational AI is more efficient, works on multiple platforms, and offers hyper-personalisation. It is a powerful upgrade for companies looking to improve their customer service.
Freeday and Net4kids join forces for South Africa
News
Freeday and Net4kids join forces for South Africa
Freeday supports Net4kids with 1% of our profits and time to provide IT education and skills to young people in South Africa. This project helps them find jobs and set up businesses, strengthening the community.
Customer experience in the delivery services
Use cases
Customer experience in the delivery services
Customer experience is essential for postal services. Many complaints come from long waiting times and poor accessibility. We offer solutions such as omnichannel customer service and conversational AI, which increases customer satisfaction and reduces complaints.
Freeday's journey to creating large language models
News
Customer service
Freeday's journey to creating large language models
Develop secure, customised LLMs that comply with EU privacy and security regulations. Our models deliver excellent performance and fast results, backed by robust security measures and secure EU data centres.
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