Choosing a conversational AI product or a custom build solution

In today's fast-paced tech world, enterprises face a tough choice when it comes to implementing conversational AI: should they go with a specialized product from a vendor like Freeday, or try to build a custom solution from scratch? Both paths have their pros and cons, but more and more companies are finding that conversational AI products are the way to go. Let's dive into the top 11 reasons why.

1. Get to market fast

Time is money, and conversational AI products can get you up and running in a flash. Pre-trained models and standardized solutions mean you can start reaping the benefits way sooner than if you tried to build it all yourself. No endless development cycles - just quick deployment so you can strike while the iron's hot.

2. Keep costs in check

Subscriptions over huge capital outlays - that's the beauty of SaaS products like conversational AI platforms. Lower upfront investments, predictable ongoing costs. Unless you're operating on a massive global scale, building it custom is going to be pricey. Products let you keep budgets under control and risk in check.

3. Tap into deep expertise

When you partner with a conversational AI vendor, you get way more than just some code. You get a team that lives and breathes this stuff. Years of experience, battle-tested products, a wealth of knowledge to draw upon. That translates into robust, reliable solutions that actually solve problems.

4. Boost efficiency on a budget

Custom conversational AI? Cool, but super expensive to build and a pain to maintain. Products turn that equation around by spreading costs across lots of clients. Economies of scale = a more cost-effective path to the conversational AI promised land.

5. Skip the learning curve

With a product, you benefit from the collective wisdom of the vendor's entire client base. Continuous improvement means the AI keeps getting smarter without you lifting a finger. Products learn from a huge range of use cases, so you can shortcut the process and jump straight to great performance.

6. Let IT focus on what matters

Building conversational AI in-house is a massive lift for IT. Specialized skills, competing priorities, unfamiliar territory. It's a recipe for pain. Products take that burden off your tech team's plate so they can get back to pushing the business forward.

7. Keeping up with tech developments

AI moves fast. Like, blink and you'll miss it fast. Trying to keep pace with the latest advances is a full-time job, which is exactly what conversational AI product vendors sign up for. They're in the trenches so you don't have to be, delivering new features and upgrades on the regular to keep you on the forefront.

8. Grow at your own pace

The beauty of a modular conversational AI product is that you can start small and expand as you go. No need to go all-in on a massive custom build. Instead, align your AI investment with your business case and add capabilities over time. It's like a choose-your-own-adventure, but for enterprise tech.

9. Deliver exceptional service

Customer expectations are sky-high these days, and conversational AI is your secret weapon to meet and exceed them. Products are purpose-built to deliver top-notch user experiences consistently. That's how you stand out from the pack and keep customers coming back for more.

10. Focus on the ‘WHAT’

At the end of the day, you're not in the business of building conversational AI - you're in the business of solving problems and serving customers. Products let you focus on the "what" - the outcomes and insights that move the needle. Let the vendor sweat the "how" behind the scenes while you drive the business forward.

11. Safeguard your business

Security. Compliance. Two big, scary words that can keep you up at night. The good news? Conversational AI products have your back. Vendors make it their mission to meet the highest standards and keep you on the right side of the rules. And they do it at scale, so you're not reinventing the wheel.

The verdict is in

For the vast majority of enterprises, conversational AI products are hands-down the way to go. They're faster, more cost effective, and packed with expertise you'd be hard-pressed to replicate on your own. And with a partner like  in your corner, you can rest easy knowing you've got a platform that's always evolving to meet your needs.

So don't get left behind. The future is conversational, and products are the fast track to AI success. Your customers, your team, and your bottom line will thank you.

Share article

Linkedin logo buttonWhatsapp logo button

Related insights

Go to Resources

Implementing success: Freeday's tailored AI solutions
Tech insights
Implementing success: Freeday's tailored AI solutions
AI solutions for business challenges
Tech insights
AI solutions for business challenges
What makes Freeday unique?
What makes Freeday unique?