The power of AI: revolutionizing work with digital employees

Harnessing AI to revolutionize productivity

Dive into innovation with Mark, Head of Product at Freeday. Mark is not just a product expert; he is your guide to discovering how technology can solve complex problems. As an avid reader, father of two, and passionate tech enthusiast, Mark understands the challenges that come with repetitive and mundane tasks that consume a significant portion of our working hours.

Whether you're on a factory floor, in an office, or conducting research with a double doctorate degree, chances are you've experienced the frustration of spending 20-30% of your time on tasks that could be automated. In today's fast-paced business world, efficiency is more critical than ever. As companies seek to streamline operations and free up valuable time for strategic work, many are turning to innovative solutions. Enter the game-changing world of AI-powered digital employees – a solution that's transforming productivity and operational efficiency across industries.

The birth of digital employees

This is where the concept of digital employees comes into play. Marcus, one of Freeday's founders and CEO, envisioned a solution that could act as a drop-in replacement for the tasks of human employees. By building automation in the same way humans perform their work, it's possible to start small, iterate, and leverage existing processes and tools.

To create a digital employee, we need to focus on three key components:

1. Natural language communication
2. Cognition and skills
3.Integration with the digital world

The evolution of conversations in the age of AI

In recent decades, the way we communicate has undergone a drastic transformation. We're communicating more, with a larger group of people, faster, and virtually. The next big change is upon us as we begin to interact not only with other humans but also with computers through AI.

Chatbots have been around for a while, but the way they operate is evolving. To have a conversation that adds value, you need three essential ingredients:

  • The ability to use knowledge to answer questions
  • Escalation to a human when necessary
  • Performing actions based on user input

Analytics also plays a crucial role in enabling continuous improvement by providing insights into how a digital employee is conducting conversations.

Answering questions with AI

The first step in creating a valuable conversation is answering questions. By leveraging AI, we can interpret questions, search knowledge bases, and formulate answers or ask follow-up questions. This process can handle 40-50% of customer service traffic, provided the knowledge base is up-to-date and accurate.

"By leveraging AI, we can interpret questions, search knowledge bases, and formulate answers or ask follow-up questions."

Analytics and escalation

Analytics helps identify gaps in the knowledge base and enables the generation of new articles based on various sources. When AI fails to provide a satisfactory answer, escalation to human agents becomes crucial. By routing conversations through AI, we gain valuable insights into both AI and human interactions, guiding the next steps in automation.

Action fulfillment: the exciting frontier

Action fulfillment is where the real excitement lies. By enabling digital employees to perform actions in the backend, such as taking orders or changing personal details, we can automate up to 90% of tasks. While this process is custom for most customers, it is achievable with a flexible approach.

Creating a pleasant conversational experience requires a multi-modal approach. Factors such as the communication channel, visual options, and target audience play a significant role in designing engaging interactions. By leveraging Large Language Models (LLMs), conversations can incorporate context switching, personalization, and dynamic tone of voice, enhancing the overall user experience.

"Our digital employees can automate up to 90% of tasks, freeing up valuable time for strategic work."

At Freeday, we believe in being open about our capabilities and adopting a "show, don't tell" mentality. We invite you to keep reading our blogs for deeper insights into the world of digital employees and AI-driven automation. If you'd like to learn more, please don't hesitate to reach out to us.

Together, let's revolutionize the way we work and unlock the true potential of AI in the workplace.

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