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Use Case: Digital webshop chat assistant to request returns
A WhatsApp chat interaction with Jennifer, the webshop chat assistant, to handle interactions about scheduling and organizing a return, resulting in a higher convenience and a decreased workload for customer care agents.
Use Case: Check delivery status via chat
A chat service (multi channel options) with Freeday’s digital employee Jennifer to check delivery status via chat of mobile app services like Whatsapp, Telegram and Messenger. It brings more convenience for customers as they can choose their preferred channel to interact with a delivery service.
Use Case: Digital Chat Automated to Optimize Filing Insurance Claims
A WhatsApp interaction with digital customer service employee Jennifer to improve efficiency in filing insurance claims.
Use Case: Report absenteeism via multi-channel chat
A multi-channel chat interaction (Whatsapp, Slack, Teams, Telegram, Messenger) with digital employee Jennifer to make it easier for employees to report absenteeism. This results in more convenience and improves the employee experience, but results also in less administrative work for the manager.
Use Case: Conduct new employee engagement through digital chat
A multi-channel chat interaction (Whatsapp, Slack, Teams, Telegram, Messenger) to make engagement with new employees more efficient using digital employee Jessy. This results in more convenience and improves the employee experience, but results also in less work for the manager.
Use Case: Digital telecom chat to automate upgrading subscriptions
A WhatsApp Chat interaction with digital employee Jennifer to improve customer service efficiency and user experience when upgrading subscriptions.