Blog

December 2, 2025

Customer experience is essential for postal services. Many complaints come from long waiting times and poor accessibility. We offer solutions such as omnichannel customer service and conversational AI, which increases customer satisfaction and reduces complaints.

November 26, 2025

Healthcare workers spend half their time on paperwork, driving record burnout. Read how we implemented our AI agent Reza at Erasmus medical centre

November 19, 2025

Travel companies are rethinking how they implement AI, moving from standalone agents to a unified digital workforce that supports customers across every stage of their journey.

November 17, 2025

AI is transforming industries, but it also presents businesses with critical ethical dilemmas. How do you navigate algorithmic bias, data privacy, and accountability to ensure responsible AI implementation and build user trust?

September 23, 2025

This framework lets us assess how our digital employees communicate, focusing on empathy, clarity, understanding, and more. Together with CSAT, it gives us both the outcome and the explanation behind it.

May 22, 2025

At Freeday, we’ve spent the last few years working with organizations across sectors to implement digital employees powered by Generative AI platform.

August 19, 2025

At Freeday, our digital employees handle a high volume of customer conversations every single day, across chat, email and voice.

August 11, 2025

Generative AI is no longer on the horizon; it’s here, and it’s poised to become one of the most significant technological shifts of our time.

March 21, 2025

More and more companies are opting for conversational AI products from Freeday instead of customised solutions.