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How conversational AI outperforms chatbotsChatbots are limited to scripted responses, while conversational AI uses NLP, machine learning and other advanced technologies to have human-like conversations.
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How conversational AI outperforms chatbotsChatbots are limited to scripted responses, while conversational AI uses NLP, machine learning and other advanced technologies to have human-like conversations.
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Great value of a virtual contact center assistantMany contact centres struggle with talent recruitment and high operational costs. Virtual AI assistants offer a solution by taking over repetitive tasks.
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Unlocking the potential of natural language processing in customer serviceMeta's LLaMA-3 and open-source AI are transforming customer service by enabling faster and more accurate interactions.
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Buy or build? The generative AI dilemma for customer serviceCompanies face a choice: buy generative AI or build it themselves? Opting for off-the-shelf solutions offers faster deployment and lower costs, which is becoming increasingly attractive.
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Implementing success: Freeday's tailored AI solutionsAI is the future - embrace it with Freeday! Start small, build confidence, and discover how our customised AI solutions can transform your business.
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Your ultimate guide to choosing the right partnerIn the world of generative AI, the right partner is essential. Look for customisable technology, seamless integration and omni-channel support.
