Voice agents

Elevate Every Interaction with AI-Powered Voice Automation

Freddy Voice adapts to your workflows, understands your brand tone, and integrates directly into your CRM and support systems. Whether handling spikes in support volume or delivering round-the-clock service, Freddy ensures every customer gets the answers they need fast, friendly, and flawlessly.

Travel Industry

Our voice agent at Prijsvrij operates as the first point of contact for thousands of travellers during and outside of peak holiday periods. Customers calling about booking changes, or payment concerns connect directly with our digital employee, who guides them through each step of their request. Efficiently handling common queries, collects and verifies all necessary booking details, and immediately executes changes such as cancellations or upgrades minimising wait times. For more complex cases, our voice assistant creates a full summary and seamlessly escalates to a human agent, ensuring the customer never has to repeat themselves.

By automating these high-frequency service requests, our digital voice employee eases the load on support agents, allowing them to focus on complex or high-value cases. This targeted automation has improved resolution times, reduced stress on the customer service team, and delivered a measurable increase in customer satisfaction scores during travel companies their busiest seasons.

Healthcare

A prime example of our solution in action is our Proof of Concept (POC) at ErasmusMC. There, our voice bot, Reza, takes repeat prescription requests for the eye clinic. Patients calling the eye clinic for a repeat prescription interact with Reza, who gathers all the necessary information, such as medication details. After the call, Reza sends an email to the eye clinic containing all the collected information, streamlining the process.By taking these repetitive administrative tasks off their plates, we significantly reduce the cognitive load on healthcare staff. This not only improves job satisfaction and reduces burnout but also enhances patient safety by minimising the risk of administrative errors.