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Roompot: elevate customer service efficiency with automation

Roombot is Roompot's digital customer service assistant, designed to assist guest advisors by providing fast, accurate information. Roombot navigates the company’s vast knowledge base, answering complex questions with ease and precision, ensuring guest advisors can deliver top-tier service without delays - 24/7.

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Automates queries and cuts search time for guest advisors
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Instantly accesses Roompot's knowledge base, reducing errors
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Combines data sources for clear, comprehensive answers

85

Guest advisors supported

23.000

Monthly calls handled

50 %

Reduced search time

Roompot is a leading vacation park operator based in the Netherlands. Established in 1965, it offers a wide range of holiday accommodations, from coastal cottages to luxury villas. Roompot focuses on providing families and travelers with enjoyable, affordable vacations while maintaining high-quality facilities and services.
Locations
Goes
Employees
500 - 1000
Industry
Travel

Meet Roombot, Roompot's digital assistant for the guest service team

Roombot is the ideal solution for Roompot's customer service team, revolutionizing how guest advisors handle inquiries. Fully integrated with the company's knowledge bases, Roombot assists in answering customer queries quickly and accurately. Whether it's providing detailed information about Roompot vacation parks or answering questions about bookings, Roombot handles it all - making sure every advisor has the right information at their fingertips.
By processing over 23.000 calls per month and assisting 85 guest advisors, Roombot significantly reduces the time spent searching for answers. No more waiting for supervisors to help with complex inquiries - Roombot navigates the system and pulls the needed information in seconds, offering a streamlined experience for both advisors and customers. This allows Roompot’s guest service team to focus on delivering exceptional service without interruptions.

Thanks to Roombot, Roompot can manage large volumes of customer interactions with speed, accuracy, and reliability - setting a new standard for guest service excellence.

Roombot's success

Faster response times

Roombot enables guest advisors to find answers swiftly, improving overall customer experience.

Seamless integration

Fully integrated with Roompot's internal systems, Roombot consolidates all necessary data.

24/7 availability

Roombot is always active, handling queries even when human advisors aren't available.

High accuracy

Automated responses ensure that customer queries are handled without errors.

Why Freeday?

Roompot collaborates with Freeday to further develop the potential of digital assistants and alleviate employee workload. Freeday excels in optimizing AI solutions, providing strategic advice, and implementing innovative technologies. With a focus on collaboration, Freeday supports Roompot in developing and maintaining Roombot, a digital assistant that assists employees while enhancing the guest experience. This approach enables Roompot to deliver quick and accurate responses, increase efficiency, and provide an optimal customer experience.
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"Freeday drives innovation, collaborates seamlessly, and remains deeply engaged throughout the process, making the partnership truly exceptional. Their expertise and strategic guidance in enhancing the bot are invaluable to our employees."
Chris Berends
WEM Manager, Roompot

Roompot's automation journey

Roompot's move towards automation began with Roombot's implementation, focusing on answering guest queries more efficiently. With plans to expand Roombot's capabilities, Roompot aims to further automate repetitive tasks, freeing guest advisors to focus on personalized service and more complex customer needs. By continually refining Roombot's integration, Roompot ensures faster, more accurate service for guests across all channels.

Roombot's customer service skills

Answer questions

Instantly responds to guest queries using Roompot's knowledge base.

Provide tailored advice

Offers personalized suggestions based on guest preferences and data.

Follow up on inquiries

Ensures guests receive prompt follow-up to any previous interactions.

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