Your inbound calls, handled.No queue. No menu. No hold music. Freeday's voice agent picks up the phone, understands callers in natural language, and resolves their request without a human agent in the loop.
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Press 1 for billing. Press 2 for support. Press 3 to hear these options again. Legacy IVR forces callers through fixed trees and callers have hated it for 30 years.
Vera replaces that entire layer. Callers speak naturally. Vera understands, responds, and resolves. No menus. No friction. No queue.
No hold music. No press-1-for-billing. The voice agent hears what callers say, understands what they mean, and resolves their request in natural language at any hour, without a staffing budget.
Natural language understanding, no fixed menus
Handles L1 and L2 queries end to end
Escalates to a human agent only when required, with full transcript
Freeday's voice agent runs on Dutch infrastructure with ISO 27001 certification and full EU data residency. Your legal team stays comfortable. When regulators ask questions, every interaction is already documented.
Dutch data hosting, zero data transfer outside EU
ISO 27001 certified infrastructure
Full audit trail per call. Your data is never used to train AI models.
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Freeday's voice agent connects to your CRM, ticketing system, and telephony infrastructure without replacing anything. Every call is logged, every resolution tracked, every escalation documented.
Salesforce, HubSpot, Zendesk, Genesys, SAP, and 100+ integrations
Full call transcripts and summaries per interaction
Real-time handoff with full context to live agents
Across Freeday's 2025 deployment cohort, digital employees automated an average of 81% of customer interactions end to end. Voice deployments follow the same model: measurable, reported, and accountable.
Vavo for Bitvavo · 82.9% automation rate · 26 FTE freed · 375,000 interactions in 2025
We run live walkthroughs tailored to your call flows, your CRM, and your language requirements. Book a slot and see the voice agent in action in 30 minutes.
We map your call flows, handoff rules, and integration requirements.
The voice agent connects to your telephony stack, CRM, and ticketing system.
Real call simulation, edge case training, escalation path validation.
The voice agent goes live on your inbound line. We monitor the first two weeks together.
If your current setup puts callers on hold, routes them through menus they hate, and requires agents to handle queries a machine could resolve, Freeday's voice agent is the direct fix. Live in 6 weeks. Per-call pricing. Full audit trail.
Enterprise security and compliance answers for procurement teams.
Freeday maintains ISO 27001 and ISO 27009 certifications validated by independent auditors annually. All certifications are current with documented renewal schedules available upon request.
Yes. We maintain full GDPR compliance as a data processor, managing data processing agreements, subprocessor transparency, and EU/EEA data residency by default. We honor all data subject rights including access, rectification, erasure, and portability requests.
Customer data does not persist in Freeday systems. Data flows through secure pipelines, is processed, and results are delivered without storage. This architecture eliminates entire categories of data breach risk inherent in traditional platforms.
We maintain documented incident response procedures with forensic capabilities enabling swift investigation and remediation. Breach notification follows GDPR timelines and requirements. Real-time monitoring and tamper-proof audit logs detect anomalies before they escalate into incidents.
Annual penetration testing by independent security firms validates our control effectiveness. Security summaries and relevant documentation are available through our standard security assessment process. Contact our security team to discuss your specific requirements.
We run live walkthroughs tailored to your call flows, your CRM, and your language requirements. Book a slot and see the voice agent in action in 15 minutes.