Meet Tom.
Manage high-demand periods without bringing on seasonal employees.
Tom handles travel at scale
Bookings, cancellations, and customer questions answered instantly across voice, chat, and email. Tim works while your team sleeps.
Tom answers travel questions around the clock
Bookings, cancellations, and itinerary changes happen instantly. Tim works across voice, chat, and email without pause or fatigue.
Voice support that sounds human
Chat responses in seconds
Email handled with precision
Tom speaks your reservation system's language
Your data flows seamlessly between Tim and Amadeus, Sabre, Salesforce, and over a hundred other platforms. No delays. No translation errors.
Amadeus and Sabre integration
Salesforce CRM connectivity
Real-time booking updates
Tom remembers what matters to each traveler
Every customer preference, past booking, and special request lives in Tim's memory. Recommendations arrive before customers ask. Alerts reach them before problems grow.
"People don't want endless choices, they want the certainty of making the right one. That's why our lottery information bot, Thibault, is the ideal solution for our customers."
Tom's impact in real numbers
Travel enterprises see what matters most, tracked and verified daily
Monthly interactions handled
FTE freed per operation
Accuracy across all channels
Elevate your customer journeys
See how Tom transforms travel support into a competitive advantage for your enterprise.
FAQ
Everything you need to know about deploying Tom across your travel operations.
Tom connects to your existing systems through 100+ pre-built integrations including Salesforce and SAP. Setup takes days, not months. Our team handles the technical work so you focus on operations.
Yes. Tom manages multi-leg itineraries, seat changes, refunds, and special requests. The platform learns your business rules and applies them consistently across every interaction.
Freeday maintains ISO 27001 certification with full GDPR and CCPA compliance. Your customer data stays protected with enterprise-grade controls and encryption.
Tom operates seamlessly on voice, chat, and email. Customers reach out however they prefer, and Tim responds with the same knowledge and consistency.
Our Performance Intelligence tracks CSAT, resolution rates, and escalations in real time. Growth Intelligence shows you exactly how many FTEs Tom replaces and the financial impact month over month.
Still have questions?
Reach out to our team for a detailed walkthrough.
Get in touch
Let's discuss how Freeday transforms your customer service