Real results from enterprise AI deployments
All case studies
Hisense Gorenje: 25.4 FTE-equivalent delivered
Hisense Gorenje deployed Harley & Gorini to absorb repetitive webchat volume. The digital colleagues now handle 22,351 conversations per month, delivering 25.4 FTE-equivalent at 71.1% value delivered.
TUI: 8.1 FTE-equivalent delivered
TUI introduced Thibault and three digital colleagues across chat, voice, agent assist and retail. Together they handled 48,098 cases in one year, with 82% delivering value.
Bitvavo: 26.8 FTE-equivalent delivered each month
When support volume outgrew the team, Bitvavo deployed Vavo across chat, email and Telegram. Vavo now handles 18,000 monthly conversations in six languages, with 94% delivering value.
Another star, formerly citizenM: 11.9 FTE-equivalent delivered
High volumes across finance, guest messaging and Groups & Meetings left little room to scale manually. Another star deployed Robbie, Cody and Marvin, who now handle 30,582 cases per month at 95.8% value delivered.
Pathé: 2.5 FTE freed in invoice processing
Paper invoices and long-tail suppliers kept Pathé’s finance team tied to manual processing. Ranny now processes more than 50,000 invoices a year at a 99.4% straight-through-processing rate, freeing 2.5 FTE.
BUX: 3 FTE-equivalent delivered in customer support
Support volume was growing faster than BUX could scale its team. Buxley now handles more than 1,500 in-app conversations per week at 80.3% value delivered, equivalent to 3 FTE.
Woonbron: 98% of 35,000 annual invoices automated
Manual email classification, invoice interpretation and system updates consumed the finance team’s time. John now processes 35,000 invoices a year in Woonbron’s Empire system, with 98% fully automated and 3.5 FTE saved.
ATAG: 6,000+ support tickets handled per month
Repetitive troubleshooting and product questions were tying up ATAG’s support team. Kim and Ben support customers through webchat and email.
Novum Bank: 56.7 FTE-equivalent delivered each month
Growing KYC, customer-service and collections volumes could no longer be handled efficiently by hand. Juan, Johan, Nora and Lewis now process 162,967 KYC documents and 34,045 conversations per month, delivering 56.7 FTE-equivalent.
Eigen Haard: 3.3 FTE-equivalent delivered in finance
Eigen Haard needed to replace ReadSoft and reduce manual invoice and VAT work. Oos and Pete now process these workflows at 88.5% value delivered, providing 3.3 FTE-equivalent with a 4.2 out of 5 CSAT.
Erasmus MC: 75%+ of prescription calls automated
Over 1,000 repeat prescriptions requested daily. Reza handles 75%+ of calls end-to-end, equivalent to 20 FTE in phone handling.
Louwman: 5.9 FTE-equivalent delivered in invoice processing
Repetitive invoice work across eight accounts-payable inboxes was consuming finance capacity. Sylvester now processes more than 16,800 cases per month at a 99.3% straight-through-processing rate, delivering 5.9 FTE-equivalent.