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Orchestrate multiple AI agents
A Freeday digital employee takes over real work: Answering customer questions, Executing actions in your CRM, Processing documents, Completing requests end-to-end.
It works in the channels your customers already use, connects to the systems your team already has, and handles volume that would otherwise require additional headcount. 24/7, in any language.
Channels
Where your digital employee operates webchat, WhatsApp, email, or voice.
One employee, deployed wherever your customers reach out.
Skills
Answering questions, completing requests in your systems, processing documents, verifying identities. Each skill is a task your digital employee handles end-to-end.
Integrations
The systems your digital employee works in your CRM, ERP, ticketing platform, or custom back-end. No new tools. No changed processes. It joins what your team already uses.
Insights
How you track and improve your digital employees: performance data, skill-level analytics, and improvement signals. All visible in one portal.
Monitoring & Performance Analytics
Watch every interaction, every agent, every moment. Your portal doesn't wait for you to go looking. It surfaces what needs attention, flags performance shifts before they become problems, and confirms when your digital workforce is running exactly as it should.
Automation rate, cost impact, conversation volume, everything your management team needs is already there. No separate reports.
No manual data pulls. No waiting.
Understand why. Not just what.
Tracking numbers is easy. Knowing what they mean is where most enterprise automation falls short. Every conversation your digital employee has is evaluated against proven customer contact principles so quality is measurable, not a matter of opinion. You see exactly what's working, what isn't, and what to do about it.
Escalation insight
See exactly where your digital employee hands over to a human and why. Every escalation is a signal. We use them to close the gap.
First-time fix rate
The percentage of conversations resolved without human handover. The single most honest measure of whether your digital employee is doing its job.
Knowledge gaps
One unanswered question updates everything. Your digital employee learns it, your team gets equipped to answer it. So customers find the answer before they ever need to reach out.
Your first digital employee masters one process completely. Customer service. Invoice processing. KYC verification. It handles the volume, learns from every interaction, and reaches a level of performance no single human hire could sustain, 24/7, in every language, without a single day off.
Hitting the ground running.
The second digital employee starts where the first left off. Not from zero, but from experience from your first employee. It inherits the knowledge base, the refined skills, the hard-won edge cases. What took weeks the first time takes days the second time. The learning compounds.
Every role covered.
A third. A fourth. Each one a specialist. Voice. Email. Document processing. KYC. Accounts payable. Every digital employee adds a capability to the chain — and every capability makes the whole stronger. Not a collection of tools. A coordinated workforce, covering your entire operation.
The department.
Your human team stops doing repetitive work entirely. They focus on what requires judgment, creativity, and expertise. Your digital workforce handles everything else. Every ticket, every document, every verification; without friction, without fatigue, without limits. You didn't just automate a process. You changed how a department works.
Built for regulated environments.
Your data stays in the EEA. Every interaction your digital workforce handles is protected by a security framework built to the strictest enterprise and healthcare standards. You stay compliant. Your customers stay protected.
Learn more about security & privacy, or read
one of our blogs.
ISO 27001
Certified information security management covering every layer of the Freeday platform, from development to deployment.
NEN 7510
The Dutch healthcare security standard. For organisations processing patient or health data, Freeday meets the requirements.
GDPR compliant
All data processed within the EEA. No exceptions including health data. With full data masking, pseudonymization, and a 24-hour breach notification policy.
Role-based access
Control who sees what across your entire digital workforce. Permissions set per user, per team, per region.
See the platform in action
Book a live walkthrough of your dashboard. Watch real metrics from real agents handling real work.
