Digital employees for healthcare. Meet Helena.
Patient service, intake and administrative workflows
Helena makes a healthcare digital employee easy to picture. Each deployment is configured around the organization's processes. At Erasmus MC, the digital employee Reza handles calls about repeat prescriptions.
From patient request to useful work
A digital employee can answer routine questions, collect information for an appointment or repeat prescription, and prepare a structured handover. At Erasmus MC, Reza gathers the details for repeat-prescription requests and sends them to the clinical team. Clinicians remain responsible for medical decisions.
Works with your existing systems
The workflow connects to the systems your organization uses, where access and integration are agreed. Freeday configures what information the digital employee may retrieve, record and hand over, together with your team.
Patient data protected by design
Patient information needs clear access rules, logging and a defined handover to people. The exact controls and system connections are agreed for each deployment. Explore our security approach for the underlying safeguards.
GDPR compliant across all patient workflows
Data residency in European data centers
Complete audit trails for regulatory reviews
Triage at scale
Helena evaluates urgency and routes patients to appropriate care instantly
Automate routine
Intake forms, reminders, and follow-ups run without staff intervention
Language
Multilingual support reaches patients in their preferred language naturally but also emotionally, empathy and small talk come natural.
Reduce no-shows
Automated confirmations and reminders keep schedules full and efficient
Voice AI for healthcare contact centers
Repeat prescriptions, appointment requests, and referral follow-ups make up a large share of healthcare contact center volume. Our voice agents handle these calls autonomously, in the patient's language, connected to your systems. Built and deployed with Erasmus MC.
Healthcare in practice
Healthcare organizations Helena illustrates the kinds of work a digital employee can take on in healthcare. For a real deployment, see how Reza supports repeat-prescription requests at Erasmus MC. Results depend on the workflow and organization.
Administrative workload reduced
Staff focus on complex patient care
Faster patient response times
Patients get answers immediately
Monthly patient interactions
Scale without adding headcount
"Reza cut our scheduling workload in half. Patients love the instant confirmations. Our team finally has time for real patient care."
See Helena in action
Schedule a demo tailored to your healthcare organization and workflows.