Input and checks
The agent asks for the details the task requires and follows the agreed identification and access checks.
🌐 EN
Freeday's Voice AI solution handles recurring phone calls within your processes and systems. During the call, an AI voice agent understands what the caller asks, collects information, checks connected systems and carries out permitted actions. If a request can't be completed reliably, the agreed handover to a person follows.
How it works
The exact steps differ per task. Every workflow includes agreements on input, checks, system actions, exceptions and human handover.
The agent asks for the details the task requires and follows the agreed identification and access checks.
After the checks, the agent consults the agreed source or performs a permitted action. The answer matches the actual system outcome.
In case of an exception
When details are missing, a system error occurs or a question falls outside the task, the agreed exception path follows.
Human help
An employee receives the available context, the checks already completed and what is still open.
Steps 3 and 4 only follow when a request cannot be completed reliably.
Featured Dutch example call
In this example call, a patient phones to request a repeat prescription. You hear how natural speech, collecting details and guiding the conversation can work. The final tasks, integrations and handover rules are set up for each organisation.
Healthcare Helena
Visual character for this healthcare demo.
Suitable tasks
Choose calls that tend to pile up and where you can clearly describe the work involved, the information sources and the exceptions.
Recurring work
Common tasks include looking up a request status, collecting missing information or processing a permitted change. Freeday sets up the chosen task with the right information source, system integration and decision rules.
Examples
Looking up a request status
Collecting missing information
Processing a permitted change
Human help
An employee takes over when personal judgement is needed, details are missing, a system action fails, a request falls outside the task or the caller wants to speak to a person.
Transfer to the agreed destination
Follow-up request with available context
Keep open questions traceable
We connect Voice AI to the telephony route used for incoming calls.
Voice AI consults the agreed source, such as your CRM, ticketing system or an application with customer or request data.
When the task allows it, Voice AI performs the configured system action and uses the response to confirm the outcome to the caller.
Managed approach
Freeday provides digital employees as a managed service. We handle the technical setup, maintenance and ongoing improvement. Your organisation retains control over policy, information and permitted actions.
Together, we define who owns the information, approves actions and handles exceptions.
We configure the workflow and test representative calls against the agreed acceptance criteria.
After launch, we monitor results and manage improvements to the workflow.
More example calls
These demonstrations show example calls. Tasks, integrations and handover routes are set up for each use case.
A caller asks about a balance. You hear how identification and looking up data can work within a call.
The same type of call in English, with identification and an account lookup.
A patient requests a repeat prescription. The same type of phone interaction as the featured call, now in German.
Practical answers about language, telephony, availability, planning, pricing and call data.
Freeday offers voice agents for Dutch-language customer contact. For your use case, we test pronunciation, terminology and the recognition of details such as names and numbers. We also look at silences, interruptions and recovery after a misheard answer. An example call lets you hear the voice; calls from your own practice show whether the setup is suitable for your customers.
That depends on your telephony environment and the desired call route. Freeday assesses which connection is needed for incoming calls, system actions and human handover. The integration options and technical requirements are determined for your situation.
Availability outside office hours can be part of the setup. Decide which tasks are available then and how a request is followed up when an employee is needed. The availability of connected systems and human support must fit that setup.
The planning for a Freeday voice agent follows from the chosen task, integrations, information sources and tests. Agree in advance which criteria the workflow must meet before customers use it. Based on those criteria, we create an appropriate implementation plan.
A suitable quote starts with the type of calls, the volume, the required integrations and the desired service. We also define completed requests, exceptions and human follow-up, so the pricing agreement matches the work you want the voice agent to perform.
For each process, we agree which information Voice AI may request, what is recorded and who has access to any recordings, transcripts and summaries. For certifications and general security policy, see our security and compliance page.
We run live walkthroughs tailored to your call flows, your CRM, and your language requirements. Book a slot and see the voice agent in action in 15 minutes.