Digital employees for energy & utilities: customer service, billing and voice
You pay a full-time salary for someone to answer the same question 40 times a day. A digital employee handles billing queries, meter readings and switching requests. Complex calls get routed to the right person within 60 seconds of pick-up.
Hand three roles to one digital employee
This is what a digital employee can do for you
A Freeday digital employee for energy companies handles the contacts that make up 80% of your inbound volume: meter reading submissions, billing disputes, switching requests and contract renewals. It picks up calls via SIP/PBX, processes WhatsApp messages about standing charges, and guides new customers through IBAN and ID verification when they switch supplier. It connects directly to your telephony stack (Roger365), your billing system and your CRM. NieuweStroom uses it to handle every inbound call. Warmtethuis runs it for WhatsApp and chat. Neither added headcount to do it.
Stop processing supplier invoices by hand
Energy companies process hundreds of supplier invoices each week: grid operators, fuel suppliers, maintenance contractors. A digital employee reads, validates and books them without manual input. No missed deadlines, no entry errors.
Read, validate and book automatically
It extracts invoices from email and PDF, validates them against purchase orders, books them in SAP, AFAS or any other ERP, and flags exceptions for human review.
Most invoices never need a human
Straight-through processing means an invoice is captured, validated and booked with no manual steps. At CitizenM that happens for 93% of invoices, at Woonbron for 99%.
Handle every inbound contact without scaling headcount
NieuweStroom's digital employee picks up every inbound call via SIP/PBX. It collects the customer's name, account number and reason for calling, routes to the right agent in Roger365 with full context, and creates a ticket in the CRM. All within 60 seconds of the call ending. Warmtethuis handles WhatsApp and chat the same way.
Billing and payment queries
Meter reading submissions
Switching requests and contract questions
Outage notifications and status updates
Experience the voice flow at NieuweStroom
Customer calls
The digital employee picks up immediately via SIP/PBX.
Identify the caller
Collects name, account number and reason for calling in natural conversation.
Route with context
Routes to the right agent in Roger365 with full customer context.
Capture the call
Listens to the call and extracts the key information.
Log the ticket
Ticket created in CRM within 60 seconds of call end.
Verify switching customers in minutes, not days
Every customer who switches supplier needs identity verification. Most energy companies still handle this by email, manually, over several days. A digital employee does it in minutes.
ID, IBAN and contract checks in one flow
It verifies ID documents, checks address and IBAN, and approves automatically with a full audit trail. GDPR compliant by design. Bitvavo cut KYC operating costs by 78%.
See it working in the energy sector
We show you how NieuweStroom and Warmtethuis run their digital employees today. And we build it in 4 weeks.
Integrations trusted by energy & utility leaders
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