Digital employees for government. Meet Gwen.
Citizen service and administrative workflows, with people in control
From citizen question to prepared case
Gwen illustrates how a digital employee could support a public service team. It can answer routine questions across voice, chat and email, collect information for a request and prepare a handover. Each deployment is configured for the organization's processes and rules; decisions that require human judgment stay with authorized staff.
Always accurate, always available for your constituents
A citizen asking about a permit needs a clear answer and a next step. A digital employee can use approved information, gather missing documents and route the case to the right team. Staff review the application and make the decision.
Gwen retrieves your records
Where access has been approved, a digital employee can retrieve relevant case information from existing systems and pass it on with context. The available integrations and permissions are determined with the organization.
Gwen moves applications through your workflow
Requests can be captured, categorized and prepared for review. Gwen is a way to picture this workflow, not a claim that every permit or application is decided automatically.
What Gwen does best
Gwen handles the work municipalities need done
Privacy and compliance built in
Gwen meets GDPR and CCPA standards
Works across all your channels
Voice, chat, email, Gwen answers everywhere.
Connects to systems you already use
Gwen integrates with your existing municipal software
Frequently asked questions
Gwen answers what your municipality needs to know
Gwen meets GDPR and CCPA standards. Your citizen data stays secure with ISO 27001 certification and enterprise-grade controls. Every interaction is logged and governed.
Gwen connects to 100+ business applications and integrates with the municipal software you already use. No rip and replace. No disruption.
Gwen handles multiple languages across voice, chat, and email. Your constituents get answers in the language they prefer.
Gwen is built for regulated environments. She maintains full compliance with local regulations and government standards while handling sensitive municipal workflows.
Gwen deploys quickly without disrupting your operations. Integration with your existing systems happens in weeks, not months.
Ready to talk?
Get in touch with our team
See Gwen in action
Book a demo with our team today
