5 min read

AI powering home appliance support - ATAG

Talk to Kim

Impact

How the digital workforce changed their bussiness

10.1 FTE

Workload delivered

49,968

Conversations handled

84.8%

Value delivered

First Challenge

Scaling support without scaling headcount

Appliance manufacturer needed to efficiently resolve thousands of customer support tickets monthly while leveraging existing knowledge bases and maintaining high satisfaction scores.

6,000+ monthly support tickets for premium appliances, mostly repetitive troubleshooting and FAQs
Human agents couldn't consistently access 140,000+ knowledge articles quickly enough during calls
Scaling support without sacrificing the premium service quality ATAG customers expect

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

Talk to Kim

Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.