About the client
ATAG revolutionized customer interactions by leveraging 140,000+ knowledge articles to handle 6,000+ monthly tickets with 90% automation targets. The platform delivers exceptional customer satisfaction through intelligent knowledge management.
The challenge we solved
Appliance manufacturer needed to efficiently resolve thousands of customer support tickets monthly while leveraging existing knowledge bases and maintaining high satisfaction scores.
6,000+ support tickets monthly
Massive knowledge base to leverage
Need for consistent service quality
Features & solutions
An overview of the key features and solutions delivered in this project.
Revolutionizing Customer Interactions
Transforming customer support through intelligent automation
Integration for Optimal Performance
Seamless integration with knowledge management systems
Results That Matter
Measurable improvements in customer satisfaction
The numbers that matter most
Within the first month, the organization achieved measurable impact across every key performance indicator.
Monthly Support Tickets
Customer support requests handled monthly
Knowledge Articles
Articles in knowledge base for resolution
Customer Satisfaction Score
Customer satisfaction rating
We strive to automatically handle 90% of incoming issues, allowing us to focus on putting the customer first. Kim is crucial in achieving this goal.
Ready to transform your operations
See how Freeday's digital employees can automate your processes and free your team to focus on what matters most.