About the client
Bitvavo deployed a multilingual conversational AI platform handling 30,000+ monthly conversations across 6 languages. The solution enables instant answers while maintaining seamless human escalation when needed.
The challenge we solved
Cryptocurrency exchange needed to support global customers across multiple languages and time zones while reducing operational overhead.
24/7 support requirements across 6 languages
High volume of customer inquiries
Need for consistent support quality
Features & solutions
An overview of the key features and solutions delivered in this project.
Answer question
Instant responses to customer questions across multiple languages
Human handover
Seamless escalation to support agents
Validate data
Data validation and verification capabilities
The numbers that matter most
Within the first month, the organization achieved measurable impact across every key performance indicator.
Monthly Conversations
Customer interactions processed monthly
Languages Supported
Multiple language support enabled
Resources Saved
Full-time equivalent employees freed from support
Vavo became one of our most valuable team members, resulting in faster and more accurate responses 24/7, happier customers, and a support team that finally has time to focus on what matters!
Ready to transform your operations
See how Freeday's digital employees can automate your processes and free your team to focus on what matters most.