5 min read

Scaling crypto support with Vavo

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Bitvavo crypto platform - Freeday AI case study

Impact

How the digital workforce changed their bussiness

30,000+

Monthly cases

12 FTE

Freed up

Languages

First Challenge

Global growth, multilingual support demand

Cryptocurrency exchange needed to support global customers across multiple languages and time zones while reducing operational overhead.

30,000+ monthly support conversations with no way to scale headcount to match
A pan-European customer base requiring fluent support across 6 languages simultaneously
Crypto market volatility causing unpredictable volume spikes that overwhelmed the team

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

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Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.