Listens
The customer explains the request in their own words.
Digital employee for automotive
AI for automotive, from customer enquiries to administration
From a workshop enquiry to an invoice, the right information needs to reach the right dealership, colleague or administration. Freeday automates this recurring work with digital employees that answer questions, gather information and move work to the next step.
Anton Automotive
Digital employee for dealership groups
Customer contact and aftersales
The right colleague. With the right context
A digital employee identifies the request, collects missing information and follows the agreed route. Complaints, advice and complex questions are handed to a person.
Fills in the gaps
The dealership, vehicle and reason for the request are captured.
Chooses
Answer, transfer or record the request.
Hands over
The colleague receives the relevant context.
More applications
Behind the scenes, too
Start with a defined task that occurs frequently and whose quality can be evaluated clearly.
01
Finance and invoice work
From the inbox to the right administration
A digital employee classifies incoming mail, extracts invoice data and prepares it for processing. Missing or uncertain information follows an agreed exception route.
1Classify incoming mail
2Extract invoice data
3Prepare for processing
Explore accounts payable automation
02
Employee knowledge
The right procedure at every dealership
Answers come from designated knowledge sources. When information is incomplete or an action is required, the appropriate team takes over.
Current knowledge sources
Local working practices
Handover when needed
Public customer proof
Louwman already works with Sylvester
The digital finance employee sorts accounts payable and invoice inboxes, reads PDFs and enriches ISP Next. Live since 2025 across Retail, Holding and Wholesale.
View the customer story5.9 FTEfinance capacity delivered
16,800+cases and conversations per month
99.3%straight-through processing
Control before autonomy
Define what is allowed first. Then let it act
Each application defines boundaries for sources, systems, permissions and exceptions. This makes it clear what the digital employee handles and where a person remains responsible.
Agreed sources
Answers come from current, approved knowledge sources.
Human handover
Exceptions are passed to a colleague with the relevant context.
Task-specific permissions
System changes are only made with configured and tested permissions.
Approach
Start small.
Learn in practice
From one digital employee to a Digital Workforce: expand only once the first task demonstrably works well.
Map the work
Define the task, exceptions, systems and handover.
Configure and test
Use scenarios from day-to-day operations.
Evaluate and expand
Add tasks or dealerships based on proven results.
FAQ
Questions about AI in automotive
Can a digital employee work across multiple dealerships?
The setup can combine group-wide rules with information and routing for individual dealerships. It needs to establish which dealership a request concerns, which rules vary locally and who handles exceptions. These differences are included in configuration and testing.
Which systems need to be connected?
That depends on the task. Answers require a usable knowledge source, while customer or vehicle information requires access to the relevant system. Changes to bookings or financial records also require configured and tested write access. Technical feasibility is assessed for each system.
Can a digital employee change workshop appointments?
Only when the scheduling integration, required data and permissions have been configured and tested for that task. An initial application can instead collect the complete change request and pass it to the scheduling team. The scope is agreed in advance.
When does a person take over?
Your team defines which questions, decisions and exceptions require a person. Examples include complaints, sales advice, incomplete information or an action outside the agreed permissions. The destination and context included in the handover are also defined so the team can continue the request.