Case study · Finance / Accounts Payable

Two digital colleagues that keep Eigen Haard's invoices flowing

Oos and Pete handle invoice intake and VAT validation for housing corporation Eigen Haard, reading, booking and checking thousands of invoices a month, so the finance team stops chasing VAT errors and gets its time back.

3.3
FTE delivered
5,207
cases & conversations / month
88.5%
value delivered
4.2
CSAT (out of 5)
Oos & Pete
Finance digital employees
EmployerEigen Haard
ChannelMailbox & Kovra portal
MarketNetherlands
Live since2024
Live
For Eigen HaardLive since 2024

Finance / Accounts Payable

Meet Oos & Pete

Two digital employees in Eigen Haard's Shared Service Center Finance. One reads and books every incoming invoice, the other checks each Kovra invoice for the right VAT.

3,3
FTE delivered
5,207
cases & conversations / month
88.5%
value delivered
4.2
CSAT (out of 5)
Industry
Housing corporation
Department
Finance (SSCF)
Channel
Mailbox & Kovra portal
Market
Netherlands
Live since
2024
Status
Live

Curriculum Vitae

How Oos & Pete earned their place in finance

From replacing a legacy invoice tool to stopping VAT leakage. This is the track record of Eigen Haard's finance digital employees.

2024 · Appointment

Oos replaces the legacy invoice tool

Invoice intake from the finance mailbox
Pain
Eigen Haard's Shared Service Center Finance booked invoices with ReadSoft, but its accuracy and efficiency were low. Every invoice still needed manual attention across 20+ Eigen Haard entities.
Solution
Oos works straight from the SSCF mailbox: it classifies each email as invoice, reminder or other, extracts the invoice data, de-duplicates, matches the correct Eigen Haard entity, and prepares everything for DataRotonde to book in Empire.
Result
Around 700 to 800 emails a week are handled the way a human colleague would (reminders forwarded, duplicates caught, clean data delivered), against targets of 90% recognition and 98% data accuracy.
Mailbox ManagementDocument ExtractionExtract & Validate DataAction Fulfilment
2025 · Promotion

Pete joins to stop VAT leakage

VAT validation on Kovra invoices
Pain
Nineteen suppliers sent invoices through the Kovra portal with the wrong VAT percentage, around 30,000 invoices a year. Money was quietly leaking away, and catching it meant slow, manual checks.
Solution
Pete reads each Kovra invoice (PDF and XML), checks it against Eigen Haard's VAT rules, and returns valid, invalid or check to DataRotonde, drafting the supplier email and adding a note in Empire when something is off.
Result
VAT errors are caught automatically before payment, so the leakage stops and the finance team is freed from a time-intensive manual control.
Extract & Validate Data
2026 · Promotion

Proving value at scale

A measured, growing finance team
Pain
Early on, exceptions and edge cases still landed on the team's desk, and the impact wasn't yet measured objectively.
Solution
With tuning, a dedicated exceptions inbox and a shared set of acceptance criteria, Oos and Pete's performance was lifted and made measurable.
Result
Together they now deliver 3.3 FTE of finance capacity a month across 5,207 cases and conversations, at 88.5% value delivered and a 4.2 out of 5 satisfaction score.
Action FulfilmentMailbox Management
Next · Roadmap

What's next for Oos & Pete

More invoices, more coverage
Pain
Today Pete only checks houses older than two years that come through the Kovra portal, and some invoice types still fall outside scope.
Solution
On the roadmap: extend Pete beyond Kovra (e.g. the Empire supplier portal), cover commercial real estate and other unit types, and run retroactive VAT checks over the past five years.
Result
The aim is broader coverage and even more recovered VAT, turning a targeted fix into full invoice assurance.
Extract & Validate DataAction Fulfilment

Skills

What Oos & Pete do at
Eigen Haard

Three finance capabilities, split across two digital colleagues.

Skill 01

Mailbox Management

Classifies each incoming email as invoice, reminder or other and routes it to the right place.

At Eigen Haard
Oos handles about 700 to 800 SSCF emails a week and forwards reminders to crediteuren@.
Skill 02

Document Extraction

Reads structured invoice data from PDF and XML documents.

At Eigen Haard
Extracts IBAN, KVK, supplier, amount, invoice number, date and entity.
Skill 03

Extract & Validate Data

Validates extracted data against official rules before anything is booked or paid.

At Eigen Haard
Pete checks each Kovra invoice for the correct VAT percentage.
Skill 04

Action Fulfilment

Completes the follow-through: booking data, adding notes and drafting emails.

At Eigen Haard
Prepares bookings for DataRotonde/Empire and drafts supplier emails on invalid VAT.

Performance

How the team keeps score.

The go-live figures are measured from the first three weeks on webchat. The projected ramp models the next phase as email, Spare Parts and Claim Status come online.

Cases per month
3,419
Incoming finance emails handled
Workload delivered
2.4 FTE
Full-time-equivalent capacity
Invoice recognition
90%
Target recognition rate
Data accuracy
98%
Target extraction accuracy
Conversations per month
1,718
Kovra invoices validated
Value delivered
80.4%
Handled successfully
Workload delivered
1 FTE
Full-time-equivalent capacity
CSAT
4.23
Satisfaction score (out of 5)
. Projected ramp is modeled from the go-live baseline and the planned expansion, not measured results.

Connected systems

It works the tools HGE already runs.

No re-platforming. Harley & Gorini reads from and writes to the systems the customer service team uses every day.

Outlook
Finance mailbox
DataRotonde
Integration & booking
Empire
ERP system
Kovra portal
Invoice intake

Housing corporations

Finance automation built for housing corporations

Housing corporations juggle dozens of legal entities, portal-based invoicing and strict VAT rules. Digital employees plug into the existing stack (mailbox, ERP and portals) to book and validate invoices without ripping anything out.

Explore accounts payable automation

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Put digital colleagues in your finance team

See how Freeday's digital employees read, book and validate invoices end to end, inside your mailbox, ERP and portals.

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