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Pathé, one of the leading cinema chains, has implemented Ranny, a digital employee powered by Freeday, to transform how customers interact with theater services. From booking tickets to providing showtimes and assisting with queries, Ranny's role exemplifies the intersection of AI and the entertainment industry.
Ranny is designed to automate customer service tasks that traditionally required human agents. By offering instant responses to inquiries about movies, timings, and ticketing, Ranny reduces wait times and improves overall customer satisfaction. Whether it's assisting in booking a seat or answering movie-related questions, Ranny is always available to ensure that customers receive fast, efficient service.
Ranny integrates effortlessly with Pathé's booking platform and communication systems, providing a unified experience for both staff and customers. With access to up-to-date information, Ranny helps streamline the process of reserving tickets and responding to customer inquiries, leading to smoother operations and enhanced customer engagement.
The success of Ranny highlights the potential for digital employees to elevate the customer experience within the entertainment sector. By reducing manual workloads and providing on-demand assistance, Pathé has been able to focus more on delivering an exceptional in-cinema experience while maintaining operational efficiency.
Putting this into numbers: Ranny processes 50,000 invoices per year, with 75% fully automated. This has resulted in saving 2.5 FTE.
Handles the work customer service needs done.
All digital employees integrate with your existing software. There are no limits.
Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.
Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.
Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.
Real-time intelligence surfaces improvements, missing information, AI drive CSAT. Your team becomes the architect.
The workforce executes.
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