About the client
TUI delivers personalized travel recommendations in under 1 minute with 24/7 availability, enabling agents to provide expert-level service at scale. The platform handles over 16,000 weekly conversations with 9+ CSAT scores.
The challenge we solved
Travel company needed to provide personalized, expert travel advice instantly while managing high conversation volumes and maintaining exceptional customer satisfaction.
High volume of travel inquiry conversations
Need for personalized recommendations
Requirement for expert-level guidance
Features & solutions
An overview of the key features and solutions delivered in this project.
Answer questions
Instant responses to travel-related inquiries
Personal recommendations
Tailored travel recommendations based on preferences
Follow up questions
Intelligent follow-up to refine recommendations
The numbers that matter most
Within the first month, the organization achieved measurable impact across every key performance indicator.
CSAT Score
Customer satisfaction score on scale of 10
Weekly Conversations
Customer interactions processed weekly
Recommendation Time
Minutes to deliver personalized travel advice
People don't want endless choices, they want the certainty of making the right choice. That's why Thibault is the ideal solution for our customers.
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