Blog

January 13, 2026

Document Intelligence is Freeday's new skill that automatically extracts information from any document format (PDFs, images, voice recordings, chat transcripts) and fills out forms in seconds instead of hours. Already deployed at enterprises like TUI and Oosterhof Engineering it's eliminating manual document processing bottlenecks across finance, legal, HR, and customer service operations.

December 2, 2025

Customer experience is essential for postal services. Many complaints come from long waiting times and poor accessibility. We offer solutions such as omnichannel customer service and conversational AI, which increases customer satisfaction and reduces complaints.

November 26, 2025

Healthcare workers spend half their time on paperwork, driving record burnout. Read how we implemented our AI agent Reza at Erasmus medical centre

November 19, 2025

Travel companies are rethinking how they implement AI, moving from standalone agents to a unified digital workforce that supports customers across every stage of their journey.

November 17, 2025

AI is transforming industries, but it also presents businesses with critical ethical dilemmas. How do you navigate algorithmic bias, data privacy, and accountability to ensure responsible AI implementation and build user trust?

November 13, 2025

This framework lets us assess how our digital employees communicate, focusing on empathy, clarity, understanding, and more. Together with CSAT, it gives us both the outcome and the explanation behind it.