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November 26, 2025
AI in Healthcare: Transforming Patient Care with Intelligent AgentsHealthcare workers spend half their time on paperwork, driving record burnout. Read how we implemented our AI agent Reza at Erasmus medical centre
November 26, 2025
AI in Healthcare: Transforming Patient Care with Intelligent AgentsHealthcare workers spend half their time on paperwork, driving record burnout. Read how we implemented our AI agent Reza at Erasmus medical centre
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November 19, 2025
Journey-first AI: The blueprint for a truly effective digital workforce for the travel industryTravel companies are rethinking how they implement AI, moving from standalone agents to a unified digital workforce that supports customers across every stage of their journey.
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November 17, 2025
The Ethics of AI Agents: Responsibility as a Strategic Business AdvantageAI is transforming industries, but it also presents businesses with critical ethical dilemmas. How do you navigate algorithmic bias, data privacy, and accountability to ensure responsible AI implementation and build user trust?
November 13, 2025
Beyond CSAT: the Freeday Conversation PrinciplesThis framework lets us assess how our digital employees communicate, focusing on empathy, clarity, understanding, and more. Together with CSAT, it gives us both the outcome and the explanation behind it.
September 22, 2025
How to Choose the Right GenAI Software Platform — A Guide for Enterprise BuyersAt Freeday, we’ve spent the last few years working with organizations across sectors to implement digital employees powered by Generative AI platform.
September 22, 2025
How we at Freeday measure Customer Satisfaction at scaleAt Freeday, our digital employees handle a high volume of customer conversations every single day, across chat, email and voice.
