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Freeday deploys digital employees that handle booking changes, check-ins and complaints across every property, around the clock. They scale up when demand spikes and back down when it drops. No temporary staff, no training lag.
Tour operators, hotel chains and holiday resorts run on thin margins and extreme seasonal swings. Freeday deploys digital employees to handle the recurring workflows: booking modifications, check-ins, complaint handling and travel advice. Across every channel, in eight languages, day and night.
Your team focuses on the conversations that need a human.
Guest check-in and property access coordination
Complaint resolution and service recovery
Travel companies manage complexity at scale
Date changes and multi-leg itineraries require simultaneous access to flight systems, PMS and loyalty programmes. Every manual modification costs time at the exact moment guests can least afford to wait.
Temporary staff require three to four months of lead time and training. Quality drops precisely when guest expectations are at their highest.
Hotel chains and resort networks struggle with centralised coordination. Communication gaps between properties damage the guest experience at the moments that matter most.
Two departments are best suited for AI automation in the travel industry. Each has its own set of tasks, systems and responsibilities.
Supplier invoices, property costs and payment matching processed automatically. From inbox to payment, without manual intervention.
Bookings, cancellations, check-ins, travel advice and complaint handling. A digital employee handles it all, always in the tone of your brand.
Tom automates the daily work that ties up your team and slows growth.
Tom answers travel questions around the clock. Bookings modified, cancellations processed, guests advised on destinations. Across voice, chat and email, with no wait time and no fatigue. TUI, Prijsvrij, CitizenM and Roompot deploy Tom during their busiest periods. Not as a pilot. As a permanent team member.
See the impact across the industry
See the impact across the industry
Tom's skills adapt to your department and workflows
Tom adapts to your department and workflows
See how Tom works in your organisation. A demo takes 15 minutes.
Freeday holds ISO 27001 certification and is fully GDPR compliant. Every interaction Tom handles carries a complete audit trail.
Our platform meets the highest information security standards for enterprise operations.
Full compliance with European data protection regulations and guest privacy requirements.
Complete conversation logs and decision records for compliance and quality assurance.
Freeday holds ISO 27001 certification and is fully GDPR compliant. Every interaction Tom handles carries a complete audit trail.
Our platform meets the highest information security standards for enterprise operations.
Full compliance with European data protection regulations and guest privacy requirements.
Complete conversation logs and decision records for compliance and quality assurance.
Everything you need to know about deploying Freeday in your travel business.
Freeday connects via 100+ pre-built integrations with property management systems including Opera, Mews and Cloudbeds. Tom gets real-time access to reservations for direct booking modifications without manual input. Technical implementation is handled by Freeday. Setup takes days, not months.
Yes. Tom manages multi-leg itineraries, seat changes, refunds and special requests. The platform learns your business rules and applies them consistently across every interaction.
Tom escalates the conversation to a human agent with the full conversation history attached. The guest notices no interruption. The agent sees the context immediately and can pick up where Tom left off.
The average is 14 days. Integrations in week one, training in week two, live on day fourteen. TUI, Prijsvrij and CitizenM followed that timeline.
Tom works in eight languages including Dutch, English, German, French and Spanish. Built for international guests and multi-property networks across Europe.
Reach out to our team.