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Industries / Healthcare
Repeat prescriptions, triage, scheduling and follow-ups, handled end to end across voice, chat and email. Your staff gets back to patient care.
Could I get a repeat prescription for my eye drops?
Done. I've confirmed your medication and sent the request straight to the eye clinic.
01 — The sector
Healthcare runs on the same handful of calls, repeated all day. Routine work shouldn't cost you your best people.
Repeat prescriptions, appointment requests, referral follow-ups. They arrive without pause, while staffing stays tight and no-shows drain the capacity you do have.
Administration is the work that drives the burnout that makes staffing tighter still. Freeday breaks that loop by taking the routine volume off the queue.
Forms, hold music and "we'll call you back" — a queue that grows after hours.
A colleague that resolves the request on the call, and knows when a clinician should step in.
02 — In this industry
Not every back office runs all three. In healthcare the weight sits on patient operations, with finance and intake close behind.
Customer service · the core
A digital colleague answers calls, chats and emails: it books and reschedules appointments, assesses urgency, handles repeat prescriptions, sends reminders and runs follow-ups. In the patient's language, around the clock, escalating only when it should.
Accounts payable
Behind every clinic sits a supplier ledger. A finance agent performs three-way matching, validates vendor details, routes approvals and processes payments inside your ERP. Exceptions get flagged for a human; the rest simply clears.
Intake & identity
Lighter than full KYC, but the same backbone: the agent collects patient details through natural conversation, verifies identity and insurance, and creates a clean record.
Meet your healthcare agent
This is where ##INLINE1## comes in. The digital colleague your patients call, message and email, at any hour, in their own language.
03 — The agent
Helena handles the administrative burden so your staff can focus on actual care. Intake, reminders, repeat prescriptions and follow-up calls happen automatically across voice, chat and email.
At Erasmus MC, REZA (a Helena deployment) answers patient calls for repeat prescriptions at the eye clinic. It identifies the patient, confirms the medication, and sends a structured summary straight to the clinician. No human intervention needed.
04 — Capabilities
Hire her for the role and she shows up with these skills on day one.
Evaluates urgency against your protocols and routes patients to the right care, instantly.
Books and reschedules appointments across your EHR calendar and keeps it full.
Understands medication names and dosages, processes refills accurately.
Automated confirmations and reminders keep schedules efficient.
Reaches patients in their own language, with empathy and small talk.
Recognises when a clinician is needed and hands over full context.
What she does
A real shift is hundreds of these. Here are five.
A patient calls for eye-drop refills. REZA identifies them, confirms the medication and routes a summary to the clinic.
Confirmed and sent to the clinicianA patient needs to move a check-up. REZA finds the next slot, rebooks it, and sends the new confirmation.
Rebooked, no front-desk callA caller describes sudden vision loss. REZA recognises the red flag and escalates to a clinician with a full summary.
Escalated with full contextA new referral arrives. REZA collects the history and verifies insurance, so the first appointment starts complete.
Clean record, ready for the clinicianEvening questions keep arriving. REZA stays on, answering and booking without overtime or a growing queue.
Coverage with no overtimeHow teams respond
The fear is "will it replace me". The reality is it takes the repetitive volume off the queue, so the team does the work that needs a human.
It took the after-hours queue off my plate. I start my day on the patients who
staff say they'd keep their digital colleague, three months after launch.
Onboarding REZA felt like onboarding a teammate, not installing software. After weeks, it was
Compliance
05 — Voice
Repeat prescriptions, appointment requests and referral follow-ups make up a large share of call volume. Helena handles them autonomously, in the patient's language. Built and deployed with Erasmus MC.
The agent identifies the patient, confirms the medication, and processes the request.
The same call, run start to finish, entirely autonomously.
A caller goes off-script. The agent stays on, clear and empathetic.
Same edge case. It keeps the caller informed, no handoff needed.
What she delivers
Erasmus MC
REZA cut our scheduling workload in half. Patients love the instant confirmations, and our team finally has time for real patient care.
Integrations
Real-time patient data flows both ways. No manual entry, no rip-and-replace. See the full list →
Configure your own
Pick a role, the channels it covers, a tone of voice and the systems it plugs into. The card on the right updates as you go.
Get in contact
Tell us the role you have in mind. A specialist will map it to a four-week pilot, supervised, on one channel to start.