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Digital colleague · live at Erasmus MC
Every repeat-prescription call is about 8 minutes of staff intake — and there are 1,000+ a day. Reza takes 75%+ of them end to end: verifies the patient, collects the details, and submits a structured request to the specialist for sign-off. No hold time, no manual admin.
The digital colleague
Reza joined Erasmus MC to handle the one job that ties up the outpatient clinics every day: repeat-prescription calls. Patients call, wait, verify who they are and explain what they need — 1,000+ times a day. Reza takes that call end to end and hands the specialist a ready-to-approve request, so staff stay with patients. This is the record of what it does, what it has learned, and where it goes next.
The CV
The work behind the answer, told the way you would read a colleague’s record: where it started, what it solved, and the promotions it earned.
Skills applied
Hover a skill to see what it does and where Reza puts it to work at Erasmus MC.
Holds a natural spoken conversation on the phone, in Dutch, without an IVR menu.
Runs a structured intake in conversation — collecting exactly the prescription details the specialist needs.
Verifies the caller's identity before anything is processed.
Takes the step in the system — submitting a structured request to the specialist for sign-off (HiX / email / paper).
Performance
Figures are the published Ophthalmology proof-of-concept results, measured during the PoC.
Connected systems
No re-platforming. Reza plugs into the hospital's telephony and sends the specialist a request they can sign off.
Industry insight · healthcare
Repeat prescriptions, intake and routine phone questions are high-volume, rules-based and endlessly repeated — a patient verifies who they are, states what they need, and it ends in a system action. At Erasmus MC each call is ~8 minutes of staff intake and there are 1,000+ a day (≈20 FTE) — Reza takes 75%+ of them off staff entirely. That is exactly the administrative burden a digital colleague absorbs first — returning time to clinicians and nurses, and taking patients off hold.
Put one on your queue
Tell us your busiest queue. We'll map it to a supervised pilot on one channel, the way Reza started at Erasmus MC.