5 min read

Making investing support smarter

Impact

How the workforce changed their bussiness

2.7 FTE

Workload delivered

22,772

Conversations handled

86.5%

Value delivered

First Challenge

Unpredictable volume, predictable quality.

BUX's support team was handling the vast majority of customer contact through chat, and volume fluctuated wildly based on market conditions. Scaling headcount to match every spike wasn't viable. They needed a smarter way to handle the predictable, repetitive questions so their human agents could stay focused on the cases that actually needed them.

Volume spikes driven by market events, impossible to predict or staff for
A pan-European customer base requiring support in 6 different languages
Repetitive FAQ-type questions eating into agent time every single day

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.