Making investing support smarter
How the workforce changed their bussiness
Workload delivered
Conversations handled
Value delivered
Unpredictable volume, predictable quality.
BUX's support team was handling the vast majority of customer contact through chat, and volume fluctuated wildly based on market conditions. Scaling headcount to match every spike wasn't viable. They needed a smarter way to handle the predictable, repetitive questions so their human agents could stay focused on the cases that actually needed them.
Volume spikes driven by market events, impossible to predict or staff for
A pan-European customer base requiring support in 6 different languages
Repetitive FAQ-type questions eating into agent time every single day
Their digital
workforce capabillities
handles the work customer service needs done
Privacy and compliance built in
Meets GDPR and EU standards, next to ISO and NEN certifications.
Works across all your channels
Voice, chat, email, they answer everywhere.
Connects to systems you already use
All digital employees integrate with your existing software. There are no limits.
How it works
We connect, your IT team gets to watch
Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.
We configure, the way you want it.
Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.
They work, they learn
Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.
You choose which insights are implemented.
Real-time intelligence surfaces improvements, missing information, AI drive CSAT. Your team becomes the architect.
The workforce executes.
How the workforce drove transformation
The deployment delivered measurable impact within weeks of going live.
Multi-channel orchestration
Multi-channel orchestration
Voice, chat, email unified
One intelligent system managed every customer interaction regardless of channel. Consistency remained high because the same digital employee powered every conversation.
Real-time intelligence
Real-time intelligence
Metrics that matter instantly
Automated CSAT scoring and conversation analysis surfaced problems before they became crises. Leadership saw exactly what was happening across the entire operation.
Continuous learning
Continuous learning
Smarter with each interaction
Knowledge clustering identified gaps automatically. The system grew more capable with every call, making the operation more efficient without manual intervention.
Enterprise governance
Enterprise governance
Control that scales globally
ISO 27001 certified infrastructure with full GDPR and CCPA compliance. Your team maintained complete visibility and control over every digital employee deployment.
Explore other case studies
Learn how enterprises across industries transformed operations
Very proud to see Buxley come to life! Thrilled to introduce this smart and innovative digital colleague to our app.
Ready to transform your operations?
Let us show you what's possible with digital employees