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Case study · Customer Service
Buxley handles 1,500+ conversations a week inside the BUX app at 80.3% value delivered — answering FAQs and, increasingly, personal account questions, so BUX's support team focuses on complex cases as the customer base grows.
Customer Service
The digital colleague in BUX's customer support — answering questions in the app, 24/7, in the customer's language.
Curriculum Vitae
From answering general FAQs to looking up personal account details — how Buxley grew into BUX's customer support team.
Skills
Four capabilities working together in one chat window.
Resolves customer FAQs using BUX's FreshDesk knowledge base, synced daily.
Passes the conversation to a support agent the moment a case needs a human.
Looks up real customer data via BUX's MCP server to answer personal account questions.
Understands and replies in the customer's language across BUX's European markets.
Performance
Figures are measured from Buxley's live conversations in the BUX app.
Connected systems
No re-platforming. Buxley reads from and writes to the systems the support team uses every day.
Capital Markets
For fast-growing investment platforms, support volume is unpredictable and spikes with the market. A digital colleague absorbs the peaks — answering instantly, 24/7, in every market — so the team scales on value, not headcount.
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See how Freeday's digital employees resolve customer questions end to end — in your channels, in your customers' language.