About the client
CitizenM achieved an always-empty invoice queue with 24/7 automated transaction processing and zero errors. The platform processes 100,000 transactions while maintaining exceptional quality and reducing operational friction.
The challenge we solved
Hotel group needed to eliminate invoice processing bottlenecks and maintain continuous operations while reducing errors in their hospitality payment processing.
Accumulating invoice backlog
Manual processing errors
Need for continuous 24/7 operation
Features & solutions
An overview of the key features and solutions delivered in this project.
Meeting Guests' Needs
Efficient processing supporting guest-focused operations
A Seamless Integration
Integration with hotel management systems
Empowering the Hospitality Industry
Solutions designed for hospitality sector challenges
The numbers that matter most
Within the first month, the organization achieved measurable impact across every key performance indicator.
Annual Transactions
Number of transactions processed annually
Error Reduction
Percentage decrease in processing errors
FTE Saved
Full-time equivalent employees freed from manual processing
If Robbie stops working out of the blue, our finance teams will surely get stuck too!
Ready to transform your operations
See how Freeday's digital employees can automate your processes and free your team to focus on what matters most.