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Digital colleagues · live at CitizenM
Robbie took over the invoice inbox drowning in duplicates and manual fixes. Cody took on the Booking.com and Expedia messages that used to get one canned reply. Marvin took on the group and meeting-room requests.
The digital colleague
Robbie joined CitizenM's accounts payable team to clear an invoice inbox handling 50,000–80,000 emails a year across every operating country. From there the team grew: Cody on the Connect side, answering Booking.com and Expedia messages, and Marvin on the Groups & Meetings desk. This is the record of what they do, what they've learned, and where they go next.
The CV
The work behind the answer, told the way you would read a colleague’s record: where it started, what it solved, and the promotions it earned.
Skills applied
Hover a skill to see what it does and where CitizenM's colleagues put it to work.
Reads the invoice behind the email and extracts every field needed to book it — amounts, VAT, supplier, PO — in multiple formats and languages.
Validates tax IDs, company registration and bank details against the rules of the receiving country before an invoice is booked.
Resolves guest questions from the knowledge base without a scripted decision tree, in the guest's language.
Takes the step in your systems — pushing an invoice to Proquro, closing a Salesforce case, drafting an offer or follow-up.
Performance
Figures are from the CitizenM portal dashboard, last 30 days.
Connected systems
No re-platforming. Robbie, Cody and Marvin read from and write to the systems the finance, Connect and events teams use every day.
Industry insight · hospitality
Invoice processing and booking-platform messages are high-volume, rules-based and grow with every new property. They read from a document or a case and end in a system action — exactly the work a digital colleague absorbs first, freeing finance and Connect teams to focus on the guest experience.
See the hospitality playbook →Put one on your queue
Tell us your busiest queue. We'll map it to a supervised pilot on one channel, the way Robbie started at CitizenM.