🌐 EN
Prijsvrij runs two travel brands: Prijsvrij and D-reizen. Together, their customer service team of 60 FTE handles around 13,000 chats and 8,000 calls per month. The existing chatbot was making the job harder, not easier: 40% of conversations ended in a handover to a human, meaning the team was absorbing work the chatbot should have handled.
Freeday built four digital employees: Penny for Prijsvrij and Dee for D-reizen, each running in both chat and voice. Both are integrated with the Zendesk knowledge base and booking systems, covering the most common contact reasons: online check-in, travel documents, transfers, payment and flight changes.
In the last 30 days, Penny and Dee handled 29,785 conversations and delivered 32.7 FTE of work at 87.5% value. Voice performs above chat: 89-90% value delivered versus 85% on chat.
The rollout is continuing. A booking amendment skill is live and growing. An upsell implementation is in progress. A voice and VoIP expansion is scoped for the next phase.
Handles the work customer service needs done.
All digital employees integrate with your existing software. There are no limits.
Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.
Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.
Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.
Real-time intelligence surfaces improvements, missing information, AI drive CSAT. Your team becomes the architect.
The workforce executes.
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