5 min read

AI powering financial operations

Impact

How the digital workforce changed their bussiness

2.7 FTE

Workload delivered

23,404

Cases handled

84.2%

Value delivered

Woonbron's John

Woonbron, a major player in the housing sector, has embraced AI technology through the implementation of John, a digital employee powered by Freeday. This AI solution plays a key role in streamlining financial operations, supporting the Financial Team at Woonbron.

Streamlining Financial Operations

John handles a variety of tasks, from classifying incoming emails to interpreting invoices and updating the information in the Empire system. By automating these routine processes, Woonbron can offer tenants quicker responses, reduce wait times, and enhance overall satisfaction.

Seamless Integration into Existing Systems

John integrates smoothly into Woonbron's existing IT systems, allowing for real-time data access and effective management of invoices. This ensures that John can provide accurate and relevant information, facilitating better decision-making and improving communication between the housing company and tenants.

Enhancing Operational Efficiency

With John in place, Woonbron has been able to reduce the workload of its customer service teams, allowing them to focus on more complex issues. The integration of AI-powered digital employees like John demonstrates how the housing sector can leverage technology to improve both operational efficiency and customer engagement.

The results in numbers: John processes 35,000 invoices per year, with 98% fully automated. This results in 3.5 FTE saved.

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.