The digital employee handles tier-1 inquiries. 24/7, multilingual. You pay per resolved ticket, not per hour.
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More than 85% of all inquiries fully resolved. No human involved. Unless you want too.
From kickoff to first resolved ticket. Not a year. Not a quarter. A few weeks.
You pay for what actually gets resolved. Not for capacity sitting idle. (Starting price)
10x the volume. Same team.
Picks up. Middle of the night, peak season, doesn't matter. No queue.
Questions answered.
Actions taken.
Tickets closed.
Every email answered with the care of your best senior agent. By the time your team logs in, the inbox is empty.
Chatbots answer questions. They process FAQs via scripts but hand off anything more complex to humans. Deflection rate plateaus at 25-30%. You know how that feels.
RPA automates fixed tasks. Robotic Process Automation executes predefined workflows but requires human oversight for exceptions and can't adapt to variation.
Digital employees resolve workflows end-to-end. Freeday understands context, makes decisions, handles exceptions and runs complete processes without human intervention. 85%+ deflection across customer service, KYC
and invoice processing.
No system replacements. No rip-and-replace. The digital employee connects via API to what you already use: Zendesk, Salesforce, Synergy, SAP and 100+ more.
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See how Freeday's digital employees free your team to work 4 days while handling 70%+ of customer interactions
Results from organisations that have already transformed their customer service with a digital employee.
It's exciting to witness Buxley become a reality and to bring our digital colleague into the app. Looking forward to more advancements and achievements together with Freeday!
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During peak season we handle more than 40,000 customer inquiries per month. The digital employee resolves 87% completely without human intervention. That's not what we expected. It's more.
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Our goal is to automate 90% of incoming inquiries. Kim plays a crucial role in that: efficient, accurate, always available.
Enterprise buyers ask the right questions. Here are the honest answers.
Fast. But it depends on three things: how many skills we build, how complex your systems are, and your team's availability. A simple implementation goes live in 2 to 4 weeks. More channels, more systems, add some time to that.
The digital employee knows when something is outside its scope. It routes the ticket to the right person, with the full conversation already filled in. Your customer doesn't have to repeat themselves. You decide what gets automated and what always goes to a human.
A chatbot follows a script. If the customer says something unexpected, it breaks. A digital employee understands context, works across CRM systems, asks follow-up questions and only closes the conversation when it's actually resolved. The difference shows in the numbers: chatbots hit 25-30% deflection. Ours run at 78-97% consistently. And if performance drops below what we agreed, we fix it. That's in the contract.
ISO 27001 and NEN7510:2024 certified. Fully GDPR-compliant. Data stored in the EU, deliberately. Customer data is never used to train models. Every action is logged. SOC 2 Type 2 is in progress. In healthcare, government or finance? Check our security page or just send us a message.
Freeday works for organisations with 100 or more FTE, or more than 10,000 tickets per year. At smaller scale the ROI is harder to achieve. Not sure? We work it out in the first conversation. If it doesn't fit, we say so right then.
Everything is logged. You see what the digital employee did, when and why. When in doubt, it escalates. It never guesses. We monitor continuously. You get monthly reports with deflection rates, escalation patterns and quality scores. We agree on a minimum performance threshold. If it's not met, we fix it.
In the first conversation we build an ROI model based on your volume and answer all your questions. Not a generic demo. Real insight into what's possible.
We show you what it does for your customer service.
For organisations with 10,000+ tickets per year.