Crypto-support op schaal met Vavo
How the workforce changed their bussiness
Maandelijkse gesprekken
Vrijgemaakt
Talen
Mondiale groei, meertalige supportvraag
De cryptobeurs moest wereldwijde klanten in meerdere talen en tijdzones ondersteunen, terwijl de operationele kosten beheersbaar bleven.
Meer dan 30.000 supportgesprekken per maand zonder mogelijkheid om het team evenredig op te schalen
Een pan-Europees klantenbestand met vraag naar vloeiende ondersteuning in 6 talen tegelijk
Volatiliteit op de cryptomarkt veroorzaakt onvoorspelbare volumepieken die het team overspoelen
Their digital
workforce capabillities
Handles the work customer service needs done.
Privacy and compliance built in
Meets GDPR and EU standards, next to ISO and NEN certifications.
Works across all your channels
Voice, chat, email, they answer everywhere.
Connects to systems you already use
All digital employees integrate with your existing software. There are no limits.
How it works
We connect, your IT team gets to watch
Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.
We configure, the way you want it.
Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.
They work, they learn
Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.
You choose which insights are implemented.
Real-time intelligence surfaces improvements, missing information, AI drive CSAT. Your team becomes the architect.
The workforce executes.
Explore other case studies
Learn how enterprises across industries transformed operations
Vavo is uitgegroeid tot een van onze meest waardevolle teamleden. Snellere en preciezere antwoorden, 24/7, tevredener klanten en een supportteam dat ruimte heeft voor de gesprekken waar nuance bij komt kijken.
Ready to transform your operations?
Let us show you what's possible with digital employees