5 min read

AI die KYC-operaties op schaal aandrijft

Impact

How the workforce changed their bussiness

12 FTE

Geleverde werklast

149.289

Verwerkte gesprekken

68,2%

Geleverde waarde

First Challenge

KYC op schaal zonder het team uit te breiden

Financiële instellingen moesten grote hoeveelheden documenten voor KYC-naleving verwerken, met behoud van nauwkeurigheid en beschikbaarheid rond de klok.

Miljoenen compliance-documenten die handmatig verwerkt moeten worden — paspoorten, ID's, bankpassen, loonstroken
Capaciteit van het compliance-team kon het groeiende onboardingvolume niet bijhouden
Nauwkeurigheid en regelgevingsnaleving niet onderhandelbaar, maar handmatige beoordeling op schaal onmogelijk

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.