AI die thuisapparatenondersteuning aandrijft bij ATAG
How the workforce changed their bussiness
Geleverde werklast
Afgehandelde gesprekken
Geleverde waarde
Support opschalen zonder het team uit te breiden
De apparatenfabrikant moest duizenden klantsupporttickets per maand efficiënt oplossen, gebruik makend van bestaande kennisbases en met behoud van kwaliteit.
Meer dan 6.000 maandelijkse supporttickets voor premiumapparaten, grotendeels repetitieve probleemoplossing en FAQ’s
Menselijke medewerkers konden meer dan 140.000 kennisartikelen niet snel genoeg raadplegen tijdens gesprekken
Support opschalen zonder de premiumservicekwaliteit die ATAG-klanten verwachten te compromitteren
Their digital
workforce capabillities
Handles the work customer service needs done.
Privacy and compliance built in
Meets GDPR and EU standards, next to ISO and NEN certifications.
Works across all your channels
Voice, chat, email, they answer everywhere.
Connects to systems you already use
All digital employees integrate with your existing software. There are no limits.
How it works
We connect, your IT team gets to watch
Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.
We configure, the way you want it.
Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.
They work, they learn
Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.
You choose which insights are implemented.
Real-time intelligence surfaces improvements, missing information, AI drive CSAT. Your team becomes the architect.
The workforce executes.
Explore other case studies
Learn how enterprises across industries transformed operations
We streven ernaar 90% van de inkomende vragen automatisch af te handelen, zodat we de klant voorop kunnen stellen. Kim is cruciaal voor het behalen van dit doel.
Ready to transform your operations?
Let us show you what's possible with digital employees