5 min read

Financiële operaties stroomlijnen met AI

Impact

How the workforce changed their bussiness

4,9 FTE

Geleverde werklast

97.037

Cases en gesprekken afgehandeld

97,3%

Geleverde waarde

First Challenge

Hoog volume, geen ruimte om het team uit te breiden

De hotelketen moest flessenhalzen in factuurverwerking elimineren en continue operaties waarborgen terwijl fouten in betalingsprocessen werden teruggedrongen.

Hoog volume gasttransacties en boekingen wereldwijd — handmatig niet op schaal te beheren
Meer dan 8.500 maandelijkse cases van Booking.com die handmatig door het Connect-team verwerkt werden, met vertragingen als gevolg
Verificatie van gastdocumenten traag en foutgevoelig over meerdere hotellocaties

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.