5 min read

Persoonlijk stadsreizenadvies bij TUI

Impact

How the workforce changed their bussiness

8,1 FTE

Geleverde werklast

48.098

Verwerkte cases

82%

Geleverde waarde

First Challenge

Persoonlijk advies op schaal leveren

De reisorganisatie moest direct persoonlijk, deskundig reisadvies kunnen geven terwijl hoge gespreksvolumes en uitzonderlijke klanttevredenheid gewaarborgd bleven.

Reisagenten besteedden tijdens live klantgesprekken te veel tijd aan zoeken in meer dan 12.000 bestemmingsartikelen
Klanten wilden direct gepersonaliseerd reisadvies — zonder urenlang heen-en-weer met een medewerker
Supportvolume te hoog om handmatig te verwerken — 105.000 tickets per jaar via interne en externe kanalen

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.