5 min read

AI die vakantieservice naar een hoger niveau tilt

Impact

How the workforce changed their bussiness

23.000

Gesprekken per maand

Ondersteunde adviseurs

50%

Minder zoektijd

First Challenge

Adviseurs verliezen tijd aan handmatig zoeken

Gastadviseurs worstelden met het handmatig opzoeken van informatie en verloren tijdens klantgesprekken te veel tijd aan het zoeken naar antwoorden.

Adviseurs die tijdens live klantgesprekken te veel tijd kwijt zijn aan zoeken in meerdere systemen
Hoog gespreksvolume over honderden vakantieparken zonder schaalbare manier om adviseurs te ondersteunen
Inconsistente informatie leidde tot wisselende servicervaringen voor gasten

Capabilities

Their digital
workforce capabillities

Handles the work customer service needs done.

Privacy and compliance built in

Meets GDPR and EU standards, next to ISO and NEN certifications.

Works across all your channels

Voice, chat, email, they answer everywhere.

Connects to systems you already use

All digital employees integrate with your existing software. There are no limits.

Published on

11 Jan 2022

solution

How it works

We connect, your IT team gets to watch

Integrate your existing systems seamlessly with Freeday. While IT teams often prefer collaboration, it doesn't have to consume operational hours. The choice is yours.

We configure, the way you want it.

Whether it's multi-channel, multilingual, 24/7, or only after business hours, you set the access levels. Decide what can be done autonomously and which tasks need human oversight. Allow your team to focus on critical tasks while digital employees handles the routine.

They work, they learn

Digital employees quickly adapt to your workflows, learning in days instead of months. Each digital employee benefits from the collective knowledge of their peers, ensuring every new digital employee starts at the same level as your most experienced one. Together, they evolve, enhancing your operations.